Refund Policy

1. Overview

At eAlbum, we strive to provide exceptional service to all our users. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Subscription Plans

Free Plan

No charges apply

No refund needed

Silver Plan

$49/month

14-day money back

Gold Plan

$99/month

30-day money back

3. Refund Eligibility

✅ Eligible for Refund:

Request made within the specified refund period
Technical issues preventing service usage
Billing errors or duplicate charges
Service not as described
Account cancelled within trial period

❌ Not Eligible for Refund:

Request made after the refund period expires
Violation of our Terms of Service
Failure to cancel before renewal
Change of mind after extended usage
Third-party service issues beyond our control

4. Refund Process

How to Request a Refund:

Contact Support

Email us at refunds@luxuryweddings.com

Provide Information

Include account details and reason for refund

Review Process

We'll review your request within 2-3 business days

Refund Processing

Approved refunds processed within 5-10 business days

Required Information:

Account email address
Transaction ID or receipt
Reason for refund request
Date of purchase
Supporting documentation (if applicable)

5. Processing Times

Refund Type	Processing Time	Method
Credit Card	3-5 business days	Original payment method
PayPal	1-3 business days	PayPal account
Bank Transfer	5-10 business days	Original bank account

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

Pro-rated refunds for mid-cycle cancellations (at our discretion)
Service disruptions affecting only part of the billing period
Feature-specific issues that don't affect the entire service

7. Chargebacks and Disputes

Important: Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving issues directly and chargebacks may result in account suspension.

8. Contact Information

For refund requests or questions about this policy, please contact us:

refunds@luxuryweddings.com

+1 (555) 123-4567

Monday-Friday, 9 AM - 6 PM EST

123 Wedding Street, New York, NY 10001

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.